Return and Refund Policy

Return and Refund Policy

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Grid Habitat website at gridhabitat.com ("Website"). By purchasing from Grid Habitat, you acknowledge and agree to the terms below.

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2. Contact Information

For questions or assistance with returns, refunds, or exchanges:

Email: support@gridhabitat.com
Phone: +1 (512) 827-9246
Address: 301 Camp Craft Rd, Austin, TX 78746
Hours: Monday–Friday, 9:00 AM–6:00 PM CST

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3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving the product, provided the conditions below are met.

3.1 Conditions for Return

• Unused and Undamaged: Item must be unused, uninstalled, and in the same condition received.

• Original Packaging: All original boxes, foam inserts, accessories, hardware, manuals, and packaging materials must be included.

• Proof of Purchase: Order number or sales receipt required.