Warranty

1. Manufacturer's Warranty
All products sold by Grid Habitat are backed by the original manufacturer's warranty. Coverage details—including duration, limitations, and what's considered a defect—vary by product. Please refer to your product manual or packaging for exact terms.
If you're unsure about your product's warranty, contact our support team at support@gridhabitat.com or (512) 827-9246 for assistance.

2. Product Quality
Your satisfaction matters to us. If your item arrives defective or malfunctions out of the box, we offer a 100% refund or replacement.

To help us resolve your issue quickly:

• Inspect the packaging at delivery. If damage is visible—even just to the box—note it on the delivery receipt.

• If you cannot inspect immediately, mark the receipt as “suspect damage.”

• Keep all original packaging until your claim is resolved.

• Email photos of the damage to support@gridhabitat.com so we can expedite your replacement or refund.

Most initial quality claims are reviewed within 2–3 business days.

3. Warranty Limitations & Exclusions
Manufacturer warranties typically cover defects in materials or workmanship under normal use. Coverage may be excluded for:

• Damage caused by misuse, improper installation, unauthorized modifications, or normal wear and tear

• Environmental exposure beyond regular conditions

• Consumable parts or accessories, unless specifically stated otherwise

For accurate, product-specific details, consult the manufacturer's documentation or contact us directly.

4. Filing a Warranty Claim
To initiate a claim, email support@gridhabitat.com with:

• Proof of purchase (order number or receipt)

• A detailed description of the issue

• Photos or videos, when available

We'll review your claim and may request additional information.
If approved, we will coordinate the appropriate next step: repair, replacement, or refund, in accordance with the product's warranty terms.

5. Shipping & Labor Responsibilities
Unless otherwise stated:

• Customers are responsible for shipping the product back to us or the manufacturer for evaluation.

• If a repair or replacement is approved, outbound shipping of the new item may be covered by us or the manufacturer.

• Labor, installation, and service costs are not covered under standard warranties.

6. Transferring Your Warranty
Most warranties are non-transferable and apply only to the original purchaser. Some brands may offer exceptions or extended warranty options—please review your product documentation or contact our support team for guidance.

Contact Us
301 Camp Craft Rd, Austin, TX 78746
support@gridhabitat.com
(512) 827-9246