Warranty

1. Manufacturer's Warranty
All products sold by Grid Habitat are backed by the original manufacturer’s warranty. Coverage details—including duration, limitations, and what’s considered a defect—vary by product. Please refer to your product manual or packaging for exact terms.
If you're unsure about your product’s warranty, contact our support team at support@gridhabitat.com or (512) 827-9246‬ for assistance.

2. Product Quality
Your satisfaction matters to us. If your item arrives defective or malfunctions out of the box, we offer a 100% refund or replacement.

To help us resolve your issue quickly:

• Inspect the packaging at delivery. If damage is visible—even just to the box—note it on the delivery receipt.

• If you cannot inspect immediately, mark the receipt as “suspect damage.”

• Keep all original packaging until your claim is resolved.

• Email photos of the damage to support@gridhabitat.com so we can expedite your replacement or refund.

Most initial quality claims are reviewed within 2–3 business days.

3. Warranty Limitations & Exclusions
Manufacturer warranties typically cover defects in materials or workmanship under normal use. Coverage may be excluded for:

• Damage caused by misuse, improper installation, unauthorized modifications, or normal wear and tear

• Environmental exposure beyond regular conditions

• Consumable parts or accessories, unless specifically stated otherwise

For accurate, product-specific details, consult the manufacturer’s documentation or contact us directly.

4. Filing a Warranty Claim
To initiate a claim, email support@gridhabitat.com with:

• Proof of purchase (order number or receipt)

• A detailed description of the issue

• Photos or videos, when available

We’ll review your claim and may request additional information.
If approved, we will coordinate the appropriate next step: repair, replacement, or refund, in accordance with the product’s warranty terms.

5. Shipping & Labor Responsibilities
Unless otherwise stated:

• Customers are responsible for shipping the product back to us or the manufacturer for evaluation.

• If a repair or replacement is approved, outbound shipping of the new item may be covered by us or the manufacturer.

• Labor, installation, and service costs are not covered under standard warranties.

6. Transferring Your Warranty
Most warranties are non-transferable and apply only to the original purchaser. Some brands may offer exceptions or extended warranty options—please review your product documentation or contact our support team for guidance.

7. Disclaimers & Legal Limitations

• This warranty represents our sole obligation and is not transferable.

• We disclaim liability for any incidental or consequential damages arising from the use or inability to use the product.

• Some jurisdictions do not allow limitations on incidental damages, so these restrictions may not apply to you.

• Refunds or replacements are issued at our discretion based on the product’s warranty terms and condition upon inspection.

Grid Habitat
Phone: (512) 827-9246‬
Email: support@gridhabitat.com
Business Hours: 9:00 AM – 5:00 PM CT
Address: 301 Camp Craft Rd., Suite 200, Austin, TX 78746